Frequently Asked Questions

Where are you guys based and shipping from?

We are a small company, based in Ireland. We have product inventory centers all over the world, including Ireland, UK, USA, Australia and UAE.

 

Do you ship to my country?

 Yes! We ship to every country on the planet!

 

How long does shipping take?

We try to dispatch all orders within 24 hours, or on the next business day. Depending on your location, delivery times can vary. Please email us with any queries about your location. 

 

What is your free shipping policy:

We aim to provide all customers with free delivery. This simply keeps the costs down for you, the customer! Unfortunately, free economy shipping takes longer than express shipping and does not include regular tracking updates etc. Theres always an option of priority postage too!

 

What is The Gastric Band Plate®?

The Gastric Band Plate® is a divided, portion control plate, specifically designed to be used by people who have undergone gastric band surgery.

 

How does The Gastric Band Plate® work?

The Gastric Band Plate®is very simple. Each divided section on the plate shows images of what type of food should fill that particular portion. You simply stick to the type of food thats in the images, for each portion, and ensure that you dont go over the lines!

 

Will The Gastric Band Plate® guarantee me weight loss?

Weight loss is never guaranteed, even with weight loss surgery. However, people who use The Gastric Band Plate® are more likely to be in control of their portion size, than those who don’t.

 

Can The Gastric Band Plate® be used in a dishwasher?

Absolutely! The Gastric Band Plate® has been designed to be durable, long lasting and capable of withstanding hot water temperatures within a dishwasher.

 

What is The Increment Bottle®?

The Increment Bottle is a BPA free drinking bottle which ensures that you consume the recommended 2 litres of water per day

 

Is the Increment Bottle dishwasher safe?

No. As this is made from plastic, we dont advise use in a dishwasher or being cleaned with boiling water.

 

What if I change my mind? Can I have a refund?

Of course! Provided that the items are returned to us in their original packaging, un-used, you are entitled to a full refund.

 

What if my item breaks?

Contact us immediately. All of our items come with a warranty, so you can rest assured that you will be provided with a new item, or a full refund.

 

I would like to buy a number of these products, at the same time. Can I have a discount?

Of course! If you intend on buying multiple items, please contact us, via our Contact Us page. Please let us know exactly what you are looking for. We are always happy to arrange a discount for large orders, or return customers.

 

What are your policies regarding email marketing?

All customers have the opportunity at Check Out to "Opt Out" of email marketing. From time to time, we may send our customers exclusive offers, information, discounts and promotions, via email.

All marketing emails will have an "Opt Out" feature built into them.

We do not share your information with any external companies, unrelated to us. Your information may be shared with our subsidiary companies.